I’ve given ASOS multiple chances, but their return process is beyond unacceptable. Every single time I return an item, I wait over 21 calendar days just to make sure they have plenty of time to process everything—even accounting for delays. And yet, nothing happens. No confirmation, no update, nothing.Only when I personally contact customer support (which, to be fair, is polite and responsive) do I magically receive an email saying my items have been received and that a refund process has been started. This pattern happens EVERY single time. It’s clear that ASOS doesn’t bother to process returns unless you chase them for it.This is outright ridiculous. A company of this size should not be operating like this. I shouldn’t have to manually remind them to do their job. For this reason, I do not recommend ASOS at all and will be deleting the app. Their handling of returns is inefficient, unreliable, and a waste of customers’ time.
