Always rated Asos until my recent order. Ordered a pair of New Balance trainers which I never received. This is because the delivery company asos used thinks its acceptable to leave a parcel on someone's doorstep in full view of a busy street. I was away with work when the order was delivered 2 days early. I have never asked for parcels to be left on my doorstep. There's even a note on my door asking for parcels to be left with neighbour if we're not in. Because asos used a brand partner they are refusing to deal with this matter or refund me for an order I paid for nearly 3 weeks ago, and I haven't got. Customer service shocking keep sending me round in circles snd asking me to claim from my payment provider so they don't need to deal with it. Consumer Act states it's their responsibility to resolve and seem to think the photo of the parcel on my doorstep as acceptable proof of delivery- avoid until they start taking responsibility for their deliveries- order number 954844918
