I am a computer reseller. I have bought and sold many Dell and Lenovo laptops. Recently, I purchased an expensive gaming laptop from Asus. The laptop arrived non-functional; more specifically, the battery was draining after about 30 minutes.I contacted Asus support, and they arranged to pick up the laptop from me. It has now been over 20 days, and I still have no idea what is happening with the laptop. When I click on the link they provided to check the status, it shows that the laptop was delivered to the courier company. However, when I contact the courier company, they say they haven't received it.When I try to call Asus, I get a message saying their phone system is temporarily down.The entire process has been outrageous. I have never had such a negative experience with a company that presents itself as being well-organized. Their support has been horrible, and I don’t have enough words to describe this extremely low level of service.
