1. My ASUS PRIME Z690-P WIFI Gaming Motherboard cannot boot from internal storage devices, but only from USB and network (PXE). The CSM support is designed for that, but it's disabled in the BIOS. They didn't help me with this.2. I registered the motherboard on their website and they marked its warranty as expired. It's a brand new product, they didn't give me any explanation when I asked.3. They advertise RAM support up to 6000 MHz, but the maximum they actually support in their qualified vendor list is 5200 MHz. Incidentally, my RAM, that is rated at 5200 MHz, only works at 4000 MHz on this motherboard. ASUS didn't explain, nor help with this. They only recommended me to buy one of the two 5200 MHz RAM models they support, which are not even available to buy on Amazon or even found on the manufacturer's website.4. I opened two tickets so far. The first one, they closed it by claiming that "your inquiry has been received with garbled character or does not relate to an ASUS product" - both obviously false reasons. The second ticket, they didn't even try to help, but said that they wanted to call me, so I added my phone number in my ASUS profile. They didn't call me, but they closed the ticket and said that "one of our service representatives has contacted you by other means, i.e. phone, email" - again false.5. "If this is not the case and you still haven’t received any contact from us. Please fill out your inquiry in the form provided from the following link; .... and select “Complaint” from the Category dropdown menu."I followed that link, filled the 2 fields in the form, and clicked "Submit and get support", but the button did nothing. This happened from both Firefox and Chromium.I have a bunch of ASUS products, and this one was definitely the last I will ever buy from them. I haven't been able to use my new PC in almost 2 weeks, other than booting from USB.The whole support experience was abysmal. I still have 2 weeks until the return window closes for this motherboard. I lost hope I'll manage to find a fix from them, but I'll try one last time before I send the motherboard back and get a refund.If you feel like this experience is not something you can tolerate, it's best to avoid ASUS. It's just not worth the trouble. I didn't send it back yet because I hoped I would not have to disassemble the PC, and go through all the cable management, and buying thermal paste to replace the used one from the new CPU. But no one can give me back my lost productivity, nor make me forget the infuriating support experience. This is 100% unacceptable.
