I purchased a fairly high end zenbook 3.5 years ago (1800$ CAD purchase price). It has been replaced once under warranty and repaired once under warranty. I have experience a keyboard issue, which I sent in for repair on my own dime, but they couldn't replicate the issues and refused to repair the device. I still have the intermittent issue. This thing is a lemon.I recently updated windows and have been experiencing a phantom touch screen input. After troubleshooting with Microsoft for many hours, they suggested I reach out to ASUS as it appeared to be an outdated driver from the manufacturer. My first call to ASUS was met by an utterly incompetent agent that spent 45 minutes coming up with reasons why she couldn't help me rather than attempting to look into potential resolutions.I was able to escalate my call. I explained the issue to the next agent, and they told me they would pass the issue along. I would receive a call back from the technical team. Rather than a call back, I got a 1-line email saying the laptop is no longer under warranty and they will no longer support it with drivers. Basically a nice way of saying PFO. Just to be clear, ASUS warranty on the Zenbook is 1 year. This laptop was still available for purchase less than a year ago from retailers. They just don't want to support it. Are you looking at spending 1500$ or more on a premium laptop from ASUS? Looking to buy something top of the line that will last a few years? Don't. Spend that money elsewhere. Apparently ASUS will only ensure software is compatible with your operating system for 1 year. They will make no attempt to ensure their premium devices have reasonable longevity.So, to summarize, ASUS doesn't care about you. ASUS doesn't care about supporting and standing behind the products they put in the hands of consumers. ASUS customer service is designed to deflect issues away from the company leaving consumer SOL. ASUS doesn't deserve your money, no matter how flashy their products may seem.
