DO NOT PURCHASE ANY PRODUCT FROM ASUS, THEIR WARRANTY IS USELESS, THEY WILL BLAME YOU FOR THE FAULT. THEY SEND THE PRODUCTS OFF TO A THIRD PARTY REPAIRER WHO WILL SCAM YOU... ASUS CUSTOMER SERVICE DOES NOT EXIST...I AM NOW SEEKING LEGAL ACTION... Recently the USB C port on the left side of the computer has became faulty and does not charge the computer. The USB C port on the opposite side, the right side of the computer, the cable keeps falling out when inserted, however this port does charge the computer and seems to be working.I called your technical support line, and they told me to send the computer in for repair as its under warranty. They arranged the collection of the computer via DPD courier. I did not realise that the computer was going to be sent to a third party repairer called letmerepair.co.uk until I received an email from them saying that I have caused the damage to the USB C port and have I have bent the pins internally. I thought my contract was with ASUS not a third party company that seem to be scamming people. The company said the part to fix the computer is going to cost £23.61, but yet they want to charge me £145 in total, which includes labour and handling costs because of an out of warranty repair. They even state it will cost me £45 to have my computer sent back to me if I don’t proceed with the repair. This is unacceptable.I feel that I have just been held to ransom from your third party repairer. They have said that if I don’t pay the £45 then after 60 days my computer will be disposed off. Well, let me tell you that if they do this, that is classed as theft. I’ve now paid the £45 to have my computer returned un-repaired. When the computer gets returned, if it gets returned, I guarantee that there will be further damage done due to this scamming company. When you read the reviews of this company and also ASUS reviews, you will see that this is happening all the time. Most of the reviews are stating that they are being scammed by this third party repairer. Plenty of other reviews state the charge port is also breaking on the their computers and this third party repairer are saying that it is the user that has caused the damage. They told me I damaged the pins because I inserted the cable into the port at and angle… How can you insert a cable at an angle, it only goes in one way. If I get the laptop back, which I’m not hopeful, I am going to send the laptop off to the place where I purchased it and hopefully they will give me a refund, if not then ASUS is going to fix my laptop under warranty as it is a faulty product and a bad design. If this issue does not get sorted, I will take to social media and you will be reported to the trading standards, finally legal action will be taken.
