I purchased a laptop on 26th December 2019 and all was fine for 11 months. On 3rd December 2020 I cameto turn on the laptop and it would not start. I looked on line and did all the hints and tricks it suggested but still nothing. I then called Asus and they ran me through some similar things to try but still nothing. The advisor then said that as it was still under warranty, a courier would pick it up the next day and would take it to the repair center in Scotland.48 hours later I recieved an email from said repair centre saying that my laptop had been examined and WAS NOTincluded under warranty as the damage had been caused by 'a spillage'. This was accompanied by a grainy photo of the supposed innards of my laptop.This was a great surprise to me as no fluid of any kind had been near the unit. They stated that to repair would cost £425 (the laptop cost me £379 new!), or £45 to return it unfixed, or pay nothing and they would keep it!!!I called the advisors at the helpline and explained that no fluids had been the unit, they escalated it to second tier complaints.In the meantime I visited an independant repair centre in my home town of Rugby and told them the tale of events thus far. They said it was a case of the small man against the big company, but they actually laughed when i showed them the image I had been sent of the supposed 'spillage' damage. They said the photo was amateur quality and they I should reply asking for clearer 'proof' that this was even indeed my laptop. i did this but got no reply.After a couple of attempts I called asus again to demand that someone talk to me on the phone. They said it would not be possible to speak to someone directly in complaints, or even talk to a manager and that they did not even have phone numbers for their own complaints department! - This is completely ridiculous! - I was told that all i could do was to write a letter to asus head office, which I did in late December. I have heard NOTHING, and am still without a laptop, have lost all my files, folders, music and photos.ALSO - as i pointed out in my letter to them, I have home insurance and had I have spilled something on the laptop (which I did not), then I would have just claimed new for old and not sent it off into the ether to then get a bill for £425!!Do not buy Asus. Buy anything other than Asus, I feel swindled, conned and more than a tad upset at the whole affair.ALSO - have since tried to locate a phone number for asus head office uk and the onelisted on line does not even connect!
