asus

1.5
1.5 from 2.0K Reviews and Ratings
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Quality Issues and Poor repair techniques

Bought a NEW UX-434FL in Dec 2019 and right after turning it on the screen had yellow tint issues. Contacted customer care and they replace the LCD. Now they ship back without proper check up, this time screen pad rattles in the body and loose inside the chassis. Again, I contact repair center and now keyboard is defective. They replace the keyboard and sent me back but with scratches on top & bottom of laptop. Also, the "Asus Zenbook" rose gold trim is broken (which is made out of plastic) someone at the repair center tried to pry that open as I can seen an indentation made by some sort of tool. This sort of repair is totally unacceptable. I bought this laptop to be my long term work companion, but I highly doubt if this will last for a while ! Do not recommend when something like this happens.

2
Date of experience: Mar 18, 2020