As an IT professional I can say that Asus are probably one of the better companies despite these strange reviews here. Looks like on a few of them, kids quite obviously broke their machine and their parents are covering for them - rightfully so ASUS aren't babysitting these people and giving them free products - we all like a tryer though.By nature laptops can be faulty out of the factory, and ASUS probably have the better side of this and it's a low % needing to be returned. I see more HP/Lenovo devices having issues when being received than ASUS - and those are the two biggest market share's - I'd recommend an ASUS, especially their top end machines over any other manufacturer. I have personal experience here, their support is also far better than most - HP are kings here but ASUS are okay, they could improve by speeding things up but they do replace and repair faults unlike most others where it can be a total pain to get anything sorted.