This Chromebook has been nothing but a nightmare. I purchased this for my daughter for Christmas. Six weeks later it wouldn't charge. I sent it back to ASUS as the Source wouldn't provide a new unit since it was over 30 days from purchase. I received the Chromebook back from ASUS after the repair but there was no documentation indicating what repair had been done. I found out later that it was the motherboard. The Chromebook lasted another two weeks and again wouldn't charge. I called ASUS and they asked me to send it in again. At this point I was very frustrated and asked that the Chromebook be replaced. They said they'd escalate it to "corporate" for a resolution. In the interim I sent the Chromebook in to be repaired. Today I received and email from a customer service specialist and he indicated to me that since this this is the second repair it's against their policy to replace the unit. I find this unbelieveable that as a consumer I'm being penalized for what is obviously and inferior product. I've consented to the repair as this seems to be my only option other than having the defective Chromebook returned to me. I've asked that my complaint be escalated even higher. I would not recommend an ASUS product. Consumer beware. ASUS - in Search of the Incredible. We aspire to deliver the incredible in everything we do." Just words. This company is still searching as they have far from an incredible product!
