this is weird. i've had asus laptops for years. i'm using one right now that i've had since 2014, and before that i had one from 2010 - 2014. i also have an asus desktop that i've had since 2012. in every case, my asus has been great, but the reviews here are shockingly low. and to be honest, my laptop that i bought in 2014 did have some problems. there was a soldering problem with the keyboard, where when i'd type sometimes the keys wouldn't click. i returned it (at best buy, which I also reviewed excellently for their help with this) and after trying a second one, eventually settled on a third. that was a weird problem, and this laptop hasn't been as stellar as my desktop or the laptop I previously had. but still a rock-solid laptop and an easy 4-stars. however, i can't give 5-stars because my little brother also has an asus and it's very, very disappointing. it crashed at least once a week, sometimes once a day, and we're not sure why. i'm pretty good when it comes to computers and i can't figure this thing out, outside of upgrading it to windows 10 (a fate worse than death, blech). he still loves his, but recently he wasn't able to play ESO at all because his asus just wouldn't run it. despite having a graphics card, RAM, and a processor that should be able to run that game twice without sweating, he couldn't ever get it going. so i don't know. i look at these reviews and i wonder, is the asus of the past gone? are they no longer an excellent company? i'll be getting a new laptop soon and i assumed it would be an asus. maybe that's a mistake. i still love my laptops and desktop from them, so take this as you will.