This is so typical .. I do not want to make a claim! Just report how incompetent, and how screwed up your repairer is! -------Thank you for your email.Kindly be advised that any damage after repair needs to be reported within 48 hours the unit was received back, as in the Terms and Conditions.The unit was delivered back dd/mm/yyyy, this means that you are outside the 48 hours. Asus/ LMR cannot accept your claim that the unit was send back damaged. My apologies for the inconveniences caused to you.-------