We canceled our service over two years ago due to fraudulent activity, about which they refused to be helpful. Long story short, after over two hours on the phone and being transferred to many departments and managers, they agreed to cancel our service. We asked if we owed anything before canceling; they said no. Last year, after a year or so, I found charges on my card; when I called, I was told there was a watch with an outstanding balance. Mind you, we had canceled over a year ago, and now, out of the blue, they started charging my account again. Well, after many fights, they decided to close it. This was November 2024; now we are getting calls that started a week ago, that we owe them money. Not only do they want $80.00 for a watch they claim we own, but over $200 in fees we are unsure about. And once again, they are being difficult and unhelpful. Please stay away from this company.
