I submitted a warranty claim on 11/21/24 for a replacement phone. The phone was shipped and lost during shipping. I called Asurion again on 11/26/24 to check on the status of the shipment. They told me it was lost and shipped a replacement. I called back again on 12/3/24 to check on the status of my replacement. Asurion told me once again that the shipment was lost during shipping. I finally spoke with a Supervisor who finally got me my replacement device. However, I learned that I had been charged a $250 deductible on each of the previous replacement shipments. The Supervisor advised me that I would only be charged the one original deductible and the other two deductibles would be credited to my account. I get my Nov-Dec bill and it turns out I was still charged the other deductibles. I call Asurion and they say I have to call AT&T for the refund on the refunds. I call AT&T and they say I have to call Asurion. This back-and-forth has been going on since 12/3/24. I called Asurion and AT&T on 1/8/25 and they said they would issue a refund. It should only take 7 to 10 business days. I call Asurion on 1/19/25 to check on the status of my refund and they state that AT&T can only issue the refund. I call AT&T on 1/19//25 and they state I can only get my refund from Asurion. I tried to speak with a Supervisor for both companies and each one disconnected the calls. I was billed over $700 on my bill. AT&T refused to transfer my call to a Supervisor on multiple attempts on 1/19/25. First attempt I held for 20 minutes and was disconnected. Second attempt, I was holding for 40 minutes before being disconnected. On the third attempt, the agent refused to transfer the call to a Supervisor and hung up on me! Do NOT get a warranty from Asurion and /AT&T.
