We had a sales lady come to our home to switch from verizon to AT&T. We were excited to hopefully have better service in our area. With this being said our AT&T represenative was very nice and you could tell she was frustrated as well. She arrived at 5pm and at 10pm still at our house and had to leave and none of our phones had been ported over. For my job I can't be without a phone. By noon the next day my phone was working but the other two on the plan were not. Around 24 hours later another line was working but my husbands was not. Several days go by and unfortunately as this time i receive a text that my husband has a new line and he needs to activate his phone. My husband some how loses his phone and so AT&T states to file an insurance claim. What no one tells you is that if the phone has been used then insurance won't replace it.... So after hours of speaking with AT&T and getting no where I had to purchase a phone out of pocket... Yes I understand my husband lost his phone and that is his responsibility, but if he had service and was able to use it then he probably wouldn't has set it somewhere and left it. It is frustrating to be told one thing and then have to deal with the extra. I should have stayed with Verizon. Unfortunately I will be staying with them. I was excited to be back with AT&T and it definately was a rough experience.
