AT&T definitely has a customer service issue. I notified AT&T before I moved out of my apartment to have service cancelled. They told me at the time that I had to turn in the modem. I told them at that time, and several times after that, that I didn't have a modem. I told them there was a big built in box with a door in my closet and that the modem must be built in. I had always lived in a house and knew where my modem was located. I talked to them several times before I moved about the modem, and no one ever told me that the modem was in the box. I found out from apartment management that there was indeed a modem in the box, but this was after I moved 6 hours away. I explained the situation to AT&T and asked if someone could pick it up, and they said no. People are moving in and out of the huge apartment complex all the time and most use AT&T, so someone could have picked the modem up. Now three months later, they say I owe $150, didn't offer me a way to pay in installments, and turned it over to collections. One of those times I spoke to them before I moved 6 hrs. away, someone should have told me where the modem was located. They just don't care!
