I chatted with an agent to simply combine my two bills. I have one bill for my wireless account and another one for my home internet account. I requested to have the bills combined into one so that I don't have to pay two separate bills every month. This rep was so poorly trained that he did not even know he had cancelled my home internet altogether. I noticed my home internet not working during our char conversation and mentioned that to him, even tried to resonate with him. I said something like "is there ay chance you accidentially cliccked something that could have caused my internet issue?" He said no. Then he connected me to another rep who had me reset my gateway but service was still not restored. Then I got transferred to the third rep andfinally service was restored. Altogether I spent 3 hours chatting with AT&T all just to combine my two bills into one. Now my service is restored but God only knows if my accounts have been combined as I originally chatted with AT&T to accomplish. If I hadn't JUST cancelled with my previous home internet provider and paid early termination fees, I PROMISE I would cancel with AT&T. The gross negligence and complete lack of training is incredibly frustrating. This is NOT the first rep's fault. This is the first rep's manager's fault. The rep should be trained enough to at least recognize when he cancels a customer's service. It would be a cherry on top if he were trained to not cancel the service altogether. I'm Extremely dissatisfied with this interaction, so is my family since it occupied my time for 3 hours. Absolutely terrible interaction, AT&T.
