They used to be decent. The days of 'sneaky billing' are no longer being tolerated. When aweber users log into their accounts a total number of subscribers are shown that causes customers to think that this is their total number of people that they will be billed for. However, aweber bilsl you for unsubscribed people too. This would be fine if they had enough integrity to display this list total along with the other list total so you know what you're paying for. They don't include this in the displayed list. We found this to be misleading and non-transparent. We asked customer service to to reverse the charges and they refused to honor an $20 discrepancy with a 5 + year customer.We started looking for other options and found several better alternatives with comparable deliverability rates and with more features, and far less money. Some of the alternatives to aweber don't even charge to 'store' lists, only for email sending. Pretty cool. We're happy to have left aweber. Companies like this will be left behind in the future by their competition, we feel. But, no hard feelings, and wish them the best. We hope they adapt their ways to become more transparent. We wrote this review to inform the public that we don't feel aweber cares about their customers and needs to be more transparent with their billing. We also wanted to let you know that we found several better alternatives. :)Response to aweber: This nice response came too late and does not reflect my dealings with customer service. If this response is authentic I feel you would have far better ratings here.
