HORRIBLE CUSTOMER SERVICEI have just been through the struggle with Amazon support in India. Service / Support is maybe not the right word to use - because that does not exist. Their MFA reset function is not working, so we are unable to get into our account, and pay a pending bill which will close all services. We spend over 20.000 usd with them a year - which i guess is an OK sum that anybody would not mind?!We have provided all types of requested documentation showing the card on file, the owners passports etc. but without success. Instead - "support" have been so kind as to ask us to go to a notary (which do not know us and vice versa) and spend thousands to verify the documents we have sent to them already. And this is because their reseat MFA function is not working... oh the joy.After asking to speak to an adult, they closed the ticket and moved on to their next well-paying customer with the same problem.So what have we learned - make sure you have have IAM access and multiple accounts, in case you get a new phone where your MFA does not reside as you cannot reset your MFA (which they forced you to enable). Or alternatively, marry a notary, then you can ALWAYS get into your account.Wishing Amazon India a wonderful christmas and new years - hoping that your new years resolution will be to look up "support" and "service" in the dictionary.
