DO NOT order from Barnes & Noble on line. I ordered 2 books - 1 for my mom and one for me for an upcoming long train trip. Both indicated on line 3-6 days delivery, meaning about May 31. They then emailed me to CHANGE that to June 11 & June 18, respectively. I called to cancel the order ONE HOUR after I placed it. They said oh no - too late. We've already processed it for shipment.I call b*llsh*t. What are you doing, walking it to NJ?Definitely lousy customer service. Stay away. Stay far far away.FOLLOW UP: I sent a direct message via X (formerly Twitter) at the same time that I called Customer Service on the phone. 20 hours later, I've gotten a DM back and they have now CANCELLED the order as requested. I do appreciate that.The moral of the story is that a direct message via X was more effective than talking to a real person. Weird but true.
