Today I went to Barnes and Noble at the Christiana Mall in Newark de and had an unpleasant experience with the employees Tristian. I ordered my books online and then went into the store. He books at the store came up higher than online so I informed the employee Tristan of that. She did however match the price because she said it was built into the system.She then asked if I had a membership with them I said I did and provided her with the my phone number. I took the books and receipt and left. I went outside the bookstore and noticed that I did not get discounted for my books. Yet it discounted me on the original amount.”” I went back in the store to explain and she seemed confused so she then started speaking to the manager about the situation, the manager walked over never saying anything to me just watching me and Tristan go back and forth. During this time I was remaining calm so I said I will return the items and you can ring them up individually n then price match and I will provide u my membership number, the manager walked away all I could do was shake my head. Tristan said we can not use ur membership if we are going to price match. I said that can not be true if you did it the first time but because u didn’t give it to me on the lower amount is why we are even having this discussion. I immediately knew I was not going anywhere in this situation and just walked out the store I was appalled 😳 I just look the price up on Amazon and will be getting it from there. I was really bothered at the time because I still try and support the bookstore but with this type of treatment which I never experienced before I won’t be back here not when those two ladies are working. Why would I have a membership if I can not use it that seems weird..
