I recently used the publishing services for my first book, and it was fantastic. The user experience was seamless, intuitive, and helpful; I was positively pleased and felt good about the project. But, unfortunately, that's where it ended. After submission, there's a waiting period for the editors to review each book; understandable, but some communication should go out to the customer as a courtesy (e.g., thank you, what to expect, etc.) As you can imagine, people are excited about their work and eager to see it out in the wild.After a week, I finally received approval—hooray! I opened the proof and noticed a slight spacing issue between the bio and ISBN. I also inadvertently made the editor the author. I updated the file and uploaded it—another review. :(I emailed support about my mistake and asked, "Is it possible to bypass the expected wait time since it's already been approved?" A day later, I received a message that felt automated and didn't address my question. However, that same day it was approved, and I was in business again (super thankful). I pulled up the site and quickly ordered three copies to inspect before placing them for sale (+ extra for 3-day shipping). It's been a week and nothing -- only the confirmation with the message, "As soon as your order is scheduled to ship, we'll send you an email notification." I emailed support again but have yet to hear anything. The site states that it's scheduled to arrive on Jan. 27, but it's still showing as processing.This entire process could be simplified and ease the customer by 1) communication. If we knew what to expect, the process, etc., and 2) available support. It would be great to speak with a human.I'm now setting up files for another online publishing because I don't think I'm receiving anything for a while, if ever. This is unfortunate because I wanted to go with B&N.
