My Reply from GRP was really weak.Their Return Policy clearly states:1. You pay a restocking fee2. You pay for shipping3. You pay for insurance4. You pay for damages to origional shipping box considered as part of the part being sent, really that is what it says!5. We will receive and Inspect the part and apply any additional credit reductions.I can do the numbers and see they are making money sending me the wrong part because their drawing is simply wrong, these things do happen but GRP stands on their drawing being correct. I have no options but exposing their money making return policy, you too can experience this new brand of AI selling with return costs paid for by the buyer making money. I will go into the hole because I have no discounts with UPS and they make the buyer do all the work.Read their return policy first before buying any product!#1. Genuine Replacement Parts, GRP. It is almost impossible to get the right part using bad information but GRP is trying. The problem is they are making money not getting you the right part. They make the first profit on the wrong part sent, the second profit on your return and the third on selling your returned part again. Know that if you damage the original shipping box if you need to return it, they will inspect the box and part starting even more reduction of your credit reduction until there is no credit for your return but they still keep it and sell it again. Their AR # policy is thicker than the smoke they emit. They charge you for damage to the shipping box even though it was caused when shipping to you, I'm talking about any marks on the box with a pen, pencil, or sharpie or any made by the shipping company. They make you pay for shipping back and make you pay for insurance to ship back. When it arrives they inspect and charge for anything, even marks on their shipping box made with a pen.What are the odds you can get the right part for a 10-year-old refrigerator? Slim and none, but they say you got the part ordered, the problem is their drawing and information can be wrong but they will not warranty that saying you got the part you ordered.I got a return #, and had to fight for it, but after reading the legal document sent back it was easier to buy a new refrigerator and put a shelf where the chill drawer was then move it to the garage for extra storage.They even had the fifth email they sent already indicating I was upset and it was AI.They are making money sending out the wrong parts, which always happens, but they have it written for return policy so many items it would be impossible to meet them all. If you do send it back and they find anything they assess the part and start crediting you less and less. They also keep the part and sell it again as indicated by the "do not damage the original shipping box, they say it is considered part of the part after it ships and must be returned without damage.All this time they sent the wrong part indicating the drawing shown shows you got what you ordered.Understand if you do get the right part you will be happy if you don't get the right part they will not give you your money back!Just writing about this has raised my BP! They are really that bad
