Fraud use of BB&B gift cardI have contacted BB&B live chat on 11/24/21 to ask for a gift card balance and was told it has zero balance. I was shocked because the passcode on the back of the card was not scratched and it was a new gift card I found while cleaning out my Living room. I further enquired when was the last time it was redeemed and was told at a store #980 on 03/30/2021 @ 9:29pm. I told the customer service rep via live chat that it was impossible because I hardly went out during Covid and no way I would go out shopping that late. I asked for the store location but was told it has closed so they did not have an address. My local store was closed more than a year ago and stores closed business at 9pm. How can I use the gift card after store business hours at a store far away from my home. I have provided my email address and also follow up with an email to BB&B but no one care to respond to me why my gift card had zero balance. I have a gift card that I cannot use anymore! Beware if you have BB&B gift cards!!!
