I purchased a TV, mounting bracket, installation and service plan on April 24 with installation scheduled for May 5. Total cost about $2500. The TV was delivered on May 5 but the installation could not be done because the mounting bracket was not delivered with the tv. The installation has now been rescheduled by Best Buy 4 times including today. I have spent hours on the phone with customer service. I have requested numerous times to speak with a supervisor and have been told numerous times that a supervisor would call me back. But I have never received a call. This is the worst customer service I have ever experienced. The lack of concern by the Best Buy customer service is shocking.
