bestbuy

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Bait and switch through promise shipping date

Ordered an item from BestBuy website. Below the item description it listed the delivery date as 12/23/24 which is 2 days before Christmas. One day after I complete my order which was made on 12/19th they send me an email rescheduling my order to 12/27/24. BestBuy falsely states that your item will arrive before Christmas to get you to purchase the item and then 24 hours after your purchase they change the date to a date that if the customer was told that was the date all along would never have made the purchase. The deception is on a whole other level. Definitely a terrible experience from BestBuy. It’s definitely not the BestBuy where lying is an art form.

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Date of experience: Dec 20, 2024