I spent some time thinking how can Best Buy still be in business? They’re products are almost always more expensive than other places, most things worth getting are rarely in stock, and even going into the stores and having to awkwardly stand around until someone feels like coming up to you is so strange to me. Then it hit me. They are really good at lying and making empty promises they can’t keep. Saturday I needed to buy a dryer and I needed it delivered as soon as possible because of an emergency. I called around and called into Best Buy. The virtual sales guy seemed pretty knowledgeable and friendly and I even gave him the upsell for a new washer along with the dryer since he was able to fit me into a Wednesday appointment which was a few days faster than other companies because of thanksgiving. With all the extras added on it was about $1300 for both. That was the smoothest part of all of this of course. But I was happy enough thinking I would get my new Samsung washer and dryer soon. Fast forward to Wednesday and I get a 9am-1pm time range. On the app I could see they were close at around 10:30 am. It said they were about 30 mins away. I was waiting and even took a nap. I woke up around 11:30 and check the app again and this time they were at the Walmart 7 mins away from me. Fine I figured they were at lunch. 1pm comes and goes and they still weren’t there. It said they were still at the Walmart. Anyway they finally show up a little after 1:30. First red flag. Second they parked in a way where it blocked cars from going down my street or in or out of my driveway. I’m not sure if that’s policy but I had a big enough driveway. But I let it go since I thought they would be quick. When they came to the house I let them know where the original washer and dryer were so they could move them downstairs (the virtual sales rep told me they would). The first guy said he doesn’t really want to do more work then he has to. Like I get it but ew? After I told him I was planning to tip them he was more receptive to doing it. After they brought the new items they installed the washer then told me there was an issue installing the dryer. Something about not having the correct lines and that someone else will come to finish installing it. I was very confused and tried to ask like what did he mean but he just said someone else needs to come and finish because he doesn’t have the tools??? So fine I sign and I go upstairs to check (I should’ve did it before they left but I was also working) and you know why they couldn’t install the dryer? Because it wasn’t a dryer they deliver TWO WASHERS. So of course I’m upset because the main thing I needed was the dryer! I’m not even sure how that happens. So immediate call support and try to get them to get the delivery guys to turn around since there’s no way to contact them directly. The first woman said she tried to call them but they didn’t answer and she can’t touch the order because it’s in transit and I have to wait 24hrs. Fine. So I asked if there’s any way to call the delivery supervisor. She said no and I can’t have the number to that department or the delivery drivers. Fine. I asked will I at least be compensated for my inconvenience? She pretty much said no but we’ll see if you do an exchange. Fine. So I hang up and call again to see if I get the same information or if her claiming that she puts notes on my order was true (it wasnt). The second person seemed more knowledgeable or like he cared more I guess. He also tried to call and apparently also left 2 voicemails and a notification on their delivery app to call me back. It sounded good but did he actually? Probably not. I asked him about compensation too. This time the answer was I need to ask the delivery drivers for compensation when they come to do the exchange? Bro what???? So I told him the first woman said that I can’t contact them or that department, but now I’m expected to ask them for compensation? I’m not even sure if it’s the same people delivering. Either way he lied. Fast forward to today, I get to spend the morning of thanksgiving talking to Best Buy customer support yay me. When I called I just set up the exchange and just for the heck of it I asked for compensation again. This rep tells me that he will put in a note for a supervisor to call me to talk about it. I told him 2 previous reps already lied to me and will be be the third. He swore 3 times that no someone will definitely do it today…on thanksgiving…It is currently 7:58 PM and you guessed it, no call. At this point I’m not even sure they even correctly put the exchange in. So yea maybe it was on Best Buy, maybe it’s on the delivery guys, maybe it’s on the people on loaded the truck. Either way it wasn’t me. I did my part and paid. Anyway Best Buy is only good if you did your research and you know the product you want. But if it’s something you need delivered from them good luck. Just go with some place else
