I tried to buy an large top of the line TV back around July 4 th week at Hyannis, Ma store. I’m disabled and upon entering the store I asked if they had mobile wheelchairs. I was told they don’t but too look in the outer hallway space. There was no such setup available in the hallway. I went back to the store and walked in the back where the tvs are located in the rear of the store. They used to have comfortable leather chairs so you could really check out and experience the different tvs (volume, screen size and screen image etc). So no chairs at all. I cocky young blood hair salesperson asked to help me. I stated how I can’t stand for no more than ten minutes and need a chair to set on so I can check out the TVs as I’m going to buy a large Tv. He told me they have no chairs. I stated they must have one in there back break room. He told me no. I asked to speak to te manager. So the guy who greeted me at the entrance who sent me outside to search for mobile wheelchair. Tells me they have no chairs at all. Just terrible service. They could care less of providing excellent customer service. I told the manager based on the size store etc they were not ADA compliant. He argued with me. I was a HR Director for decades in different environments and I know they were not complaint. But the expectation that someone could stand for say 45 minutes to look over many of their expensive TVs is ludicrous. But the attitude of the manager and the staff member was one of “I don’t give a ….”I will never step inside any Best Buy store again.
