I ordered a new range that was on backorder... OK, fine, I was happy to wait a few more weeks. Then the install date rolled around and they didn't show (despite multiple texts confirming the appointment, etc). I called customer support (which was arduous to say the least since you can't speak to a local person) and they said it wasn't available after all and they gave a new appointment. OK, fine. The Geek Squad showed up for the new appointment with the range but no cord or install order -- apparently, when they rescheduled, the order was split. So I was left without a working stove for 5 days. When they finally showed up for the "install," it was obvious that these kids were clueless. They didn't know how to level the range, didn't have tools, and were obviously in training mode (it was like a three ring circus). One of them had previously added an extension on to the back of the stove that prohibited me from opening my cabinet door (I had to remove this myself). Then they lined up FOUR giant Best Buy trucks on my street to do some staging... for nearly an hour!!! I am so disgusted with Best Buy / Geek Squad right now that I will NEVER purchase anything from them again. My next appliances will come from a small, locally owned business. Do yourself a favor and don't waste your time.
