bestwestern

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It was easy to make a reservation…

It was easy to make a reservation online. Unfortunately, best western did not honor my reservation at check in. I ordered 3 separate rooms, but was given 2 and a half rooms instead, and promised a 25% discount for the inconvenience. I accepted with the discount. At check out I did not get the discount and was treated very rudely. I called the corporate number number 3 times and they said they would investigate. Well, 3 calls and no response at all and no discount given. I do not recommend going to any best western hotel either domestic or international.

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Date of experience: Mar 15, 2024