Horrendous stay at Orton Hall Hotel, Peterborough!My 74 year old Mum and I booked to have lovely extended 4 day girly spa weekend at this sham of a hotel. Only booked it because it had Spa facilities and the hotel advised at time of booking there were no restrictions or booking slots needed re: the Spa. So frustrating to be emailed just days before to advise we now had to book a slot and would only get an hour each slot!!Then ...gets worse.... once checked in (after 2 1/2 hour drive to get there) the guests in room above had party with loud music and banging until 2am! Called hotel reception to sort several times, and they showed no care, or apology, and didn't provide any solution. Same again the following night! They gave us another room at half past midnight that night, only to then land it on us the following day, with no prior warning, at midday, in an aggresive and totalky unsympathetic fashion, that we needed to vacate that room immediately for another guest!!! And yet we were paying guests!! The vile human being Emily on reception bullied us the get out of the room like criminals and we were left so jaded and ill by the whole experience, we checked out early on principal and got a full refund!! The Manager, Bahceli, who eventually dealt with the saga at the end was this hotel's only saving grace!Staff totally lacking in any passion or any training in acceptable customer service or duty of care towards guests! They need training and Emily needs to be held accountable and given the boot! Avoid this place like the plague!!
