Stayed at the Best Western Connaught Hotel in Bournemouth, UK, during mid June 2021.Booked to stay with 2 friends, one of whom was recovering from recent cancer treatment.Hotel looked ok online, however in reality it is a shabby shambolic throwback to the 1980s.The rooms are tiny, and tired with horrid minuscule bathrooms barely big enough to move in!When I complained about the standard of the room I was ‘upgraded’ to a ‘deluxe’ room free of no extra cost, which is just as well as I do not know how the hotel could justify charging more for the same standard of shabbiness! The ‘deluxe’ room had the same poor quality of furnishings/fittings however it was slightly bigger. The bathroom had no shower cubicle, just a basic bath with horrid shower curtain.The bed was actually two single beds connected together, and the ‘duvet’ was actually some sort of blanket zipped together inside a large cover.The room had a smoky odour; quite horrid.The whole experience of staying at this establishment was horrible. The staff on reception have an interesting attitude to customer service - they aren’t interested.And to top it all off, if customers book a room via booking.com they are penalised by being charged a daily car parking sur charge!There are so many other much nicer places to stay in this part of Dorset….. where the staff will welcome your custom - save your money and go elsewhere.
