I left Bigcommerce on my own accord I never had them promote my site what so ever, never paid any extra money for promotion was never tied to any bigcommerce promotion program my ranking were from my own promotion when I advised I was leaving but had 3 weeks to go on a paid plan my site was not to be seen on searches after that I owned the URL and my google business placement was gone, I had to reestablish this ASAP as it affected my business.
