bigcommerce

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No customer service

Claimes to have good customer service. In reality you must register and get yourself free trial, join their email list etc. to contact any kind of customer service. After that there is 3 options:- Send message to chat that has good old "I try to google information from the site" chat bot and no real people.- Call them and automated message will ask you to go to support forum.- Support forum, where most of topics are unanswered and if someone replies it is just link to the some info site, not reply to your problem.Also, when you set up to their spam messages, there is multiple different versions that you have to cancel one by one. Earlier you had to give your bank account info to register so lot of people accidently "bought" themself this thing.So yeah... BigCommerce is most recomended platform as they have great customer service. But in reality they don't have any kind of customer service.

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Date of experience: Apr 16, 2021