I contacted them several weeks before our account was due for renewal. Explained i'd like to discuss payment options and move to a monthly payment rather than yearly. They said someone from the billing team would be in touch with me.1 week later no reply. Contacted again, same response. No reply again, so contacted them and was told 100% someone would get back to me about this issue.1 week later we get charged $800 for a yearly fee rather than the monthly fee - and still no contact from them. So i contacted them again saying the money needs to be refunded and this issue solved asap. Today, a week later was the third time contacting them since they charged us for the yearly payment. In total 7 times i've contacted them about this issue. Still no reply. Hoping someone reads this and can fix our issue.
