binance

0
0 from 0 Reviews and Ratings
Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
I am writing to formally address a…

I am writing to formally address a critical issue I encountered on your platform, which has resulted in the loss of $5,800.Initially, I believed I was sending Solana (SOL) to my own SOL wallet. However, when the transaction was completed, I discovered that the funds were sent to the address "9JhFqCA21MoAXs2PTaeqNQp2XngPn1PgYr2rsEVCpump." Upon further investigation, I found that this address is a contract address linked to a token on the pump.fun platform.I was under the impression that I had copied my wallet address. However, I later realized that my entire balance was transferred to this contract address. The address associated with pump.fun does not belong to any legitimate recipient, and I have been unable to contact either the token team or the pump.fun platform responsible for creating this token.Initially, I attempted to perform the transaction using the Binance mobile app, but due to an error, I had to switch to the desktop browser. Even more concerning is that the transaction was completed with a single fingerprint confirmation, without any warning or additional verification. This lack of sufficient security controls or alerts is a significant shortcoming of the platform.I have repeatedly contacted Binance Support and submitted multiple help requests. However, I have only received standard responses, and the issue has not been addressed. As a platform of Binance’s stature, I would have expected better security measures and a higher standard of transaction verification, especially for transfers involving contract addresses.This situation has deeply affected me, as I have lost my entire savings of $5,800 due to this issue. Attached is the Solscan record of the transaction for your reference. Please investigate this matter further and provide a concrete resolution to address my loss.Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution.Txt: 3Ht8M2CWBhGKJjyy9SvBBePeAH2n3iMMucJUbR8gKDtUV4ZMBQcGFvLsnfiWfTf3DgZ8YP4yBgFKd2ByHdiQVX7B

1
Date of experience: Dec 06, 2024