My late husband had a Binance account and I wanted to shut it down. I could only do this via the online chat function (a method that does not accurately reflect the severity of the situation), the agent called me "dear" and used emojis during the "chat" - so far, so unprofessional and inappropriate. I was denied the funds in my husband's account - they wanted me to go through probate for $16, despite me sending all the required documentation. I would add that to shut down my husband's regular bank accounts, receive his pensions and other funds, our marriage certificate sufficed and the funds involved here were far higher. So no, I wasn't going to go through an arduous process to get $16. I told them to keep it and just shut the account and they can't do that either... only archive the account. There is no logic. They do not accept feedback either - simply say that's the process, not even a mention of passing those comments on. I've been going through dealing with my husband's affairs, across a variety of financial institutions and companies, I have the experience and Binance should listen to the feedback. But I guess they're not a financial institution... Just to cap it off, the agent wished me a delightful day. So just to sum up, there is a serious lack of training with the staff and an astonishing lack of logic when it comes to their process (very much computer says no)Edit: For Binance: Case ID #120392536All the feedback is above! Do not make bereaved people report deaths by online function, train your staff on basic customer service to help talk to the bereaved and review your policies on releasing funds to spouses. No probate should be needed for $16.
