I recently had a deeply frustrating experience with a Binance platform, which I believe acted in bad faith. On January 9, 2024, I initiated a transaction from my bank to this platform. The transaction failed, but was held up by the bank until January 11, 2024, for reasons unknown to me.When the bank finally released the failed transaction, the crypto platform accepted it. Here's the catch: they seemed to have done this solely to benefit from the transaction fees. After deducting these fees, they returned the money back to me. I contacted their customer service numerous times. Initially, they requested my bank statement, which I provided promptly. Now, they are asking for an official letter from the bank, further proving their scam pattern.This practice is unethical and opportunistic. The platform profited from the transaction fees without providing any real service or value, exploiting a failed transaction for their own gain. This is highly unprofessional and deceptive.Customers expect transparency and fairness, especially in the volatile world of cryptocurrency. This experience has left me deeply disappointed and wary of their services. I urge others to be cautious and consider my experience when dealing with this platform.Edit: you already know that I spoke more than 5 times to your customer service and nothing was done except putting roadblocks to give the money back. All I can do now is to warn everyone else.
