A number of the recent reviews look like they are bot generated to push the real reviews below the line. So here's a real report on what we have experienced with Bitwarden...We have had multiple occasions across multiple staff where Bitwarden states an invalid username / password then despite no change, starts working again, days or weeks or months later. Despite no change to the computer or the passwords. The support does respond and they do try. I've been through them multiple times and they always ask me to do a bunch of things, try this...clear that...reinstall...This generally doesn't work and then they want me to provide a list of info which in itself is time consuming for something that should just work.Even when we can access the platform itself, we have also had vaults which disappear randomly and then re-appear again. The effect this has on our business is that to varying degrees, the staff end up employing work arounds which may compromise security. Additionally, we can't respond to customer queriers efficiently which increases the costs of providing our service and in some cases we are unable to calculate the charges we should be passing on to our customers because we can't access the platforms we need to obtain that data.The system seems so fragile, that we then end up petrified that if we do anything it will completely delete the vaults and completely remove the credentials we have stored in it, causing a major administrative issue.The net effect of this is that you end up stuck paying the bills for a service which doesn't work properly.If you think I'm the only one having these issues, check their community board. Let's just say that it doesn't appear to be an isolated incident.The warning here is that using this service poses a significant operational risk to your business. I have no reason to believe that there is any reason for concern with respect to the security of the data...In fact it's so secure, not even we can access it...(insert angry face emoji)As mentioned, our experience is clearly not an isolated event and we have been experiencing these challenges for close to two years. This indicates that Bitwarden have had time to fix it and have either chosen not to or been incapable of fixing it (perhaps their zero knowledge encryption makes it difficult). Either way, as a customer, I don't really care. I pay and I want it to work....And it only does that sometimes...If was an investor in this business, I would determine whether this was the CEO underinvesting in the tech despite the requests of the tech team in order to spike profits (and I would request that the board remove them) Or if I have had my CTO not responding to this issue in a timely manner, I would fire the CTO as the presence of these bugs fundamentally undermines the reason Bitwarden's customers pay for the service and they only retain that customer due to the fear of losing the data and the difficulty in accessing it to migrate it to another service. As a paying customer I feel like a mug because 2 years or so later I'm still paying for a half developed, half working solution.
