I ordered a product from bol.com on December 21, 2024, but as of today, January 6, 2025, I still haven’t received it. I reached out to customer service, and they informed me they were investigating the issue [for more details, see a previous review I left].However, following my review on Trustpilot, they rushed to resolve my complaint by offering a refund today, without providing any explanation about their investigation or consulting me on a solution. This lack of communication and their unilateral decision felt dismissive and disrespectful, especially given the inconvenience and frustration I’ve experienced. I expected a more thoughtful and thorough resolution.Initially, I considered closing my account once my order was resolved (receiving the order). Unfortunately, since my order included gift card and bol.com credited it back, I now need to make another purchase on their platform. And of course, it is more expensive now the same item. The thought of using their service again, after this poor experience, is deeply uncomfortable. I worry I may face similar delays or issues in the future.Bol, please solve customer problems by putting yourself in our shoes. I need the order delivered to me, not just a refund.
