I have use Bol.com several times:Problem items:12/2021 washing machine and fridge : lorry drivers refused to deliver in Brussels. Eventually they did, but then tried to dump the white goods on the pavement when I had paid for them to install the goods! After me nearly shouting at them, they dumped the goods in my house on the ground floor ( as I wanted).1/2022 building materials- They did not keep to the delivery date. Works were delayed.Items that worked:Several parcels arrived without any problems. 12/2022 card games - They said the parcel will be delivered on a Friday, but the parcel went missing. Unfortunately the parcel was for an event on a specific date. Bol had no problem and it was easy to return the item.Their 24/7 customer service is not 24/7 unless one includes their chatbot that never helped nor has the ability to take any action.Hilariously bol replied to this review today with a sarcastic comment. Instead they could offer to address the problems listed. "Thank you for your review and feedback! :)"
