My confirmed Booking.com accommodation was cancelled less than 24 hours before check-in due to overbooking. I spent hours trying to find an alternative and was forced to book a lower-standard place at the last minute. Booking.com refused to reimburse me because the replacement was cheaper — penalising me for being cost-conscious. The experience was stressful and handled very poorly. It’s left me with serious doubts about relying on Booking.com in the future — I can’t trust that a confirmed booking will actually be honoured.
