We had rented an appartment "Chiswick Rivierea" in London. What we got, was a room in the basement, dirty, damp, filled with insects and clearly a cat had been pissing in the room too. Contacting Booking.com they "have a procedure" as I asked to get another accomodation. I specifically demanded a personal call back, which I was promised...... but of course, never got!! My complaint was in stead, forwarded to the owner of the house. Picture this: We was forced to stay in the house we didnt want to, with a landlord who was insulted about our complant - Image how that week was!!! Clearly the only thing working at Booking.com is the money transaction, when I booked our stay - the rest do not interest them. Thank you Booking.com for destroying our holiday
