I was planning on a attending a destination wedding to Guadalajara. I’ve never flown internationally and I wanted to make sure I was covered in case of any mishaps. I went through booking because I wanted to book hotel and flight even bought the “insurance” in case of anything happening. Mind you wedding was supposed to be in October, I booked in March. May 21, I was notified wedding was canceled due to unforeseen circumstances so I contact booking to cancel they say to contact insurance which I tried. “Insurance company which goes by Xcover has you go through they website can’t file a claim because this does not constitute according to them an unforeseen circumstance which ok well then let me see if I can get credit/voucher which booking specifically states its up to the airline. Well I call booking they say this booking did not include voucher so me being fluent in Spanish call the Mexican airlines speak to representatives and they tell me yes you qualify for a voucher however we cannot deal directly with you because you went through the third party they have to contact us directly on your behalf because they booked the reservation for you. I call booking back they ask for “proof” of this. They want it in writing that they would credit me. I told booking they told me you guys had to initiate this not me and after minutes of going back and forth they said they would email them. Lies they emailed me to tell me I had to contact the airline directly and send them “proof” and get this I can’t reply to that email!!! I thought me booking through them would ensure I would be covered in case of anything like this happen especially if its 3 months in advance but I guess I was wrong just book directly with the airlines and hotel and save yourself the hassle and headache. Now I’m out $800 dollars which I took a loan out to pay. I feel as if I was robbed.
