Very execrable experience. I booked my ride from 20:00, because I knew my flight landing time, i.e. 18:30. As we have a small infant, irrelevant of how long the passport control would be, the baggage claim and breastfeeding needed at landing would take us, we would have been ready for our trip to Paris at the scheduled (requested, sic.) time.In May, before our trip, I kept receiving several emails from booking.com asking me to enter my flight number. I provided them with that information, just to find out on the day, after landing, that a badly designed booking.com system kept my landing time confirmation as the pickup time, different to the one I requested and had booking.com confirmation for, way back in April.Because of turbulence on the plane, my partner vomited and didn’t feel well. When we landed she needed to go to the bathroom, for herself and for changing our four months baby, N.B. which is only being breastfed. It took my partner more than 45 minutes to recover and to be able to breastfeed our baby.After landing in Paris, when my partner was sick, I needed to be with the baby, all while informing by text, about the situation, a rushed taxi driver, who was under the impression that he is booked for 18:30, when the flight landed. Probably booking.com are leaving in the future where they invented teleportation and people can teleport from the tarmac into the taxi.Booking.com transport system is so badly designed that I’m left without words. When I called Sixt, at 20:00, asking where the driver is, they told me that the trip was cancelled because I didn’t show up 45 minutes after the plane landed (i.e. 19:15), although I have made a reservation to be picked up at 20:00, anticipating that we will need more time, because we have an infant to take care of. In addition on 5 April I received a confirmation from booking.com that my ride is scheduled for 20:00, as requested.When I contacted booking.com, after speaking with Sixt (the taxi company who was supposed to take us to our accommodation), CSA Daniel (not sure if this person was actually human, to be honest) kept sending me messages with rules invented in a perfect world (but a broken logistics transportation system, sic.). He didn’t seem to be empathetic at all about our situation, ignoring that my request for 20:00 was valid, despite receiving confirmation from booking.com in April for it, and then he sent me a new email, now showing a booking confirmation for 18:30, and insinuating that the driver was right to leave 45 minutes after the plane landed, because of the new email.Q.e.d.Booking.com Transport division should leave the transport business for humans and focus maybe on donkeys.
