What a catastrophe their customer service is. I’ve truly never experienced anything like this in my life.I’ve been trying to get in touch with them through chat and phone for over a month. The automatic description on my listing is completely inaccurate, including the location—which has made it impossible for me to receive any bookings. That’s one month of lost business due entirely to their lack of professionalism.Today, I was finally lucky enough to reach someone by phone. The person asked me a few questions, then suddenly ignored everything I was saying and claimed they couldn’t find my ID. Because I was calling from my boyfriend’s phone (I’m currently in France), they said they couldn’t identify me. I tried to explain, but the agent completely ignored me and just said, “Get your information and call back,” then hung up on me.At that point, I was in tears—frustrated after a month of silence, and deeply upset by the rudeness of this interaction.Thankfully, when I called back, Lucie answered. She was professional, kind, and helpful, and she gave me a bit of hope again. I truly want to thank her for her support.
