booking

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Create problems and don't compensate it

I booked a flight with extra cabin luggage; however, despite paying for it, Booking.com only included one flight with extra luggage in my reservation instead of both. As a result, I had to pay an additional 140 euros to avoid leaving my items behind due to Booking.com's mistake, which created a highly embarrassing situation for me at the boarding gate.If I do not receive proper compensation, I will seek legal action for reparation.

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Date of experience: Jun 09, 2025