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Still waiting refund of £100

Booked a property for 3 nights however cancelled remaining two nights and requested refund as per cancellation conditions. It has been 3 weeks and I'm still waiting for the refund. Booking.com have given me every excuse under the sun not to refund me, telling lies, stalling. Now I have to escalate to consumer protection it's despicable.I'm never ever going to use booking.com again

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Date of experience: May 16, 2025