Our company recently faced a significant setback after transitioning from Dropbox to Box.com for cloud storage services. We were enticed by Box.com's offering of "unlimited" storage, a necessity for our business as Dropbox discontinued their unlimited plans. We had a massive 80 TB of data to migrate, and Box.com seemed like a promising alternative.We paid a considerable sum upfront, trusting their commitment to providing unlimited storage. The initial phase went smoothly, using their Box Shuttle service to transfer our data. However, only 3 TB into our 80 TB migration, we hit an unexpected roadblock.To our dismay, we received email notifications informing us that we were exceeding their "fair usage policy." This was baffling as our activities were solely focused on migrating data from Dropbox, without any other uploads or downloads. Despite this, Box.com abruptly locked us out of our account.Seeking support, we reached out to both their billing team and general customer service, but the assistance we received was far from helpful. There was a stark lack of consideration for our situation—a straightforward data migration exceeding their undisclosed limits.Adding to our frustration, Box.com offered only a partial refund. This felt like a slap in the face, considering the disruption caused to our operations and the trust we had placed in their service. The support provided was inadequate and dismissive, failing to address our legitimate concerns over a significant data migration.We are now left in a precarious position, with a substantial portion of our data inaccessible and financial losses due to the incomplete refund. This experience has been a cautionary tale about the pitfalls of cloud storage services that promise unlimited storage but fail to deliver when it truly matters.Our advice to others considering Box.com: Be wary and think twice. The lure of unlimited storage might not be as straightforward as it appears.
