I initially applied for a Capital One credit card in May 2024 but was denied. However, I continued to receive weekly emails encouraging me to check my pre-approval status. After seeing these repeated invitations, I applied again in October 2024 and was approved on October 15, 2024.At the time, I specifically chose this card based on the advertised introductory sign-up bonus that required a spending threshold within the first three months. Unfortunately, just two weeks prior to my approval, Hurricane Helene struck my town of Asheville, NC (September 2024), leaving us in a prolonged state of personal, collective, and community recovery efforts. Despite my best intentions, this disaster impacted my ability to make the required purchase within the given timeframe.Now that I am finally ready to make my $5,000 purchase on February 15, 2025, I called Capital One on February 12, 2025, to request an extension of the introductory offer due to these extraordinary circumstances. Despite my excellent credit and my clear willingness to meet the terms of the offer—only one month beyond the deadline—I was told that no extension was possible, even after escalating my request.This lack of flexibility and customer support is deeply disappointing, especially given the circumstances and the frequency with which Capital One previously reached out to encourage me to apply. Since Capital One has refused to honor the very offer that led me to choose to cancel the card.
